25 KPIs to Target for Your Dental Practice

two pristine dentist chairs facing the office window

The best form of advertising is “word of mouth”, and yet many dental practice owners apply this advertising adage to their key performance indicators (KPIs). In other words, rather than measure numbers, they believe that if they continue to provide excellent care and patient satisfaction, the business will thrive. Often, great dental practice owners and…

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Team Building Exercise #70

Initiative mapping’s purpose in a practice is to create collaboration, accountability and become more aligned as a team. The process is to map out everything that is being done, who is doing it and identify who is helping who with what. This creates clarity about what is working or not working in the practice. Identify…

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Team Building Exercise #69

Is your practice healthy? Every day we assess the needs and challenges of our team members and clients but how often are you taking the time to assess the health of the practice? Start your year off on a positive note by looking at opportunities for practice growth and increased patient assessment and care. This…

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Team Building Exercise #68

It is the goal of every practice to retain a patient throughout the entire lifespan of the patient. There are many systems practices have developed to increase patient satisfaction and loyalty to the practice. You most likely have your favorites or have found the ones that have been the most successful for you. An important…

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Team Building Exercise #67

We don’t all see the same things in dentistry, yet we are amazed when our patients’ views are not persuaded by our interpretations. Many times, as dental professionals we sometimes make false assumptions regarding what the patients true concerns are, we focus on what we see as the problem rather than asking. How do we…

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Team Building Exercise #66

How do you communicate? What is most important in our communication is that our message is being received and understood. When we consider the lines of communication there can be many insights that will help us have a positive impact and avoid missed opportunities. The larger the team the more complex the lines will be.…

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Team Building Exercise #65

All team members experience some level of stress and fear in the day to day operations of the dental practice. This can lead to a culture of risk-aversion and low trust which has long and short-term consequences for the practice. Forms of fear to consider in the practice are; fear of failure, embarrassment, under performance,…

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Team Building Exercise #64

Working from Exercise #63, and now that curiosity has been established about a team member and their needs and objectives, we are going to find a way to be helpful. This exercise helps your team work together toward practice and individual goals and can be transformational in team building. Think about 2-3 team members’ goals…

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Team Building Exercise #63

Get really curious with someone on your team or someone you do not know very well. Learn as much as you can about their key objectives, challenges, needs and hardships. By increasing your curiosity, it leads to greater understanding, empathy and mutual trust with your team members and the clients you serve. Listen with the…

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Team Building Exercise #62

In our care of others, we must be aware of our approach in relating to our patients that avoids shame. Shame encourages that feeling of being a “bad” person. Shame can happen with little awareness on our part. Shame can occur with the tone of our voice, the words we use as well as our…

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